Privacy policy

Optimal Exterior Cleaning (ABN 24 813 319 793) is a locally owned exterior cleaning business operating across Greater Sydney. This policy explains what personal information we collect, how we use it and how you can contact us about it. We aim to handle personal information in line with the Australian Privacy Principles.

What we collect

We only collect what we need to quote, book and complete your job. This may include:

• your name, phone number and email address
• the property address or suburb, and the type of property
• details of the work you want done, and any notes about access or timing
• photos you send us of the property or the areas to be cleaned
• payment and invoicing details needed to bill the job

We don’t ask for sensitive information, and we ask that you don’t include it in messages or photos.

How we collect it

We collect information when you fill in the quote form on this website, call or text us, email us, message us on social media, or talk to us on site. We may also take photos of the work areas before and after a job.

How we use it

• to respond to your enquiry and prepare a quote
• to book, plan and complete the work
• to send invoices and receipts, and keep business records
• to contact you about the job, including follow-up questions

We don’t sell your personal information, and we don’t add you to marketing lists without asking.

Before and after photos

We may use photos of completed work on this website or our social media. We don’t publish your name, street address or anything that identifies you without your permission. If you’d rather we didn’t use photos of your property, tell us and we won’t.

Who we share it with

We only share information where it’s needed to do the job or run the business, for example:

• a specialist subcontractor, such as a roofing specialist, if part of your job is arranged through them
• service providers that host this website, our email and our business software
• our accountant or bookkeeper, for invoicing and tax records
• government agencies or others where the law requires it

Website, cookies and analytics

This website may use cookies and basic analytics to understand how visitors use the site, such as which pages are viewed. This information is not used to identify you. You can turn off cookies in your browser settings.

How we store and protect it

We keep information in password-protected email, devices and business software, and only for as long as we need it for the job, our records or the law. We take reasonable steps to protect it from misuse, loss and unauthorised access.

Accessing or correcting your information

You can ask what information we hold about you, ask us to correct it, or ask us to delete it where we don’t need to keep it. Contact us using the details below.

Questions and complaints

If you have a question or a concern about how we’ve handled your information, contact us first and we’ll try to sort it out. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Optimal Exterior Cleaning
Phone: 0413 050 014
Email: contact@optimalexteriorcleaning.com.au

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated: 12 October 2026